Skip to Content

Privacy Policy

Eureka Claims ABN: 76 605 584 937

Eureka Claims is committed to protecting your privacy and handling your personal information with care, transparency, and respect. This Privacy Policy explains how we collect, use, store, and disclose personal information in accordance with Australian privacy laws.

1. Personal Information We Collect

We may collect personal information including, but not limited to:

  • Full name

  • Date of birth

  • Contact details (phone, email, address)

  • Identification documents (such as driver’s licence or passport, where required)

  • Banking details for payment of recovered funds

  • Information relating to financial accounts or assets required to investigate claims

  • Any other information reasonably necessary to verify identity and recover unclaimed funds

We only collect information that is relevant and necessary for the services we provide.

2. How We Collect Information

Personal information may be collected when you:

  • Contact us via our website [www.eurekaclaims.com], phone, email, or social media

  • Submit an enquiry or claim

  • Sign or accept a Letter of Authority or Terms of Service

  • Provide documents or information required to progress a claim

Information may also be obtained from third-party custodians or authorities as part of lawful claim investigations.

3. How We Use Your Information

We use your personal information to:

  • Investigate, verify, and recover unclaimed money or assets

  • Confirm your identity and entitlement

  • Communicate with you about your claim

  • Liaise with government bodies, financial institutions, and custodians

  • Meet legal, regulatory, and compliance obligations

  • Issue invoices and process payments

Your information is never used for purposes unrelated to claim recovery.

4. Disclosure of Personal Information

We may disclose your personal information to:

  • Government agencies and authorities

  • Financial institutions and asset custodians

  • Third parties involved in verifying or releasing funds

  • Professional advisers where required by law

We do not sell, rent, or trade personal information to third parties.

5. Storage & Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.

Information is stored securely and access is restricted to authorised personnel only.

6. Accuracy of Information

You are responsible for ensuring that the information you provide is accurate, complete, and up to date. Inaccurate or incomplete information may delay or prevent claim recovery.

7. Access & Correction

You may request access to the personal information we hold about you, or request corrections, by contacting us directly. Requests will be handled in accordance with applicable privacy laws.

8. Retention of Information

Personal documents are retained only for as long as necessary to:

  • Complete claim investigations

  • Meet legal and regulatory requirements

  • Resolve disputes or compliance matters

9. Legal & Regulatory Obligations

Eureka Claims operates in compliance with Australian privacy legislation and acknowledges that providing false or misleading information may constitute an offence under the Anti-Money Laundering and Counter-Terrorism Financing Act 2006.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be published on our website and take effect immediately upon posting.

11. Contact Us

If you have questions, concerns, or requests regarding privacy or personal information, please contact:

Eureka Claims

📞 1300 997 752