This reaction is completely understandable—especially in today’s climate. Your caution is a strength, and we applaud it.

Eureka Claims operates as a private, professional recovery service helping individuals lawfully retrieve unclaimed money held by various custodians. We never charge upfront. No fees are incurred unless:

1. You authorise us to act on your behalf

2. Your funds are successfully recovered

We strictly follow all legal and ethical guidelines and provide documentation at every step to ensure transparency.

Important note: While our work is legitimate, no private investigator or recovery agent has any official affiliation with the Department of Treasury and Finance. We are an independent service provider. Avoid any service that requests payment before results or promises a return in cryptocurrency.

In many cases, potential claims are identified through independent searches and record matching across public and institutional registers whilst working with other clients.

We conduct detailed, ethical searches using licensed tools and investigation techniques to connect potential entitlements with individuals.

If we've contacted you directly, it means your details appeared to match a potential claim worth investigating further. You are under no obligation to proceed.

An obligation free search is simply our way of helping you find out whether unclaimed money may exist in your name, without any cost or obligation.

We carry out an initial basic check using available records and our experience to see if there are any potential matches worth exploring further. This allows you to understand whether there’s something there before deciding on next steps.

If a potential claim is identified, we’ll explain what it relates to, and whether it’s something you’d like us to handle for you. There’s no pressure — the free search is about clarity, not commitment.

Every so often, while carrying out searches for our clients, we come across unclaimed funds that appear to belong to Not-for-Profit organisations. These are often organisations doing important work in the community, but without the time, capacity, or awareness to realise funds are waiting for them.

As part of our commitment to giving back, Eureka Claims occasionally offers to complete these claims at no cost. We take care of the checks, paperwork, and follow-up so the funds can be returned to where they can do the most good — supporting the people and causes these organisations exist to help.

These complimentary claims are offered from time to time and at our discretion, alongside our standard client services. It’s simply our way of sharing a little good fortune when it appears, and making sure forgotten money finds its way back into the community where it belongs.

This depends on the nature of the claim, but typically includes proof of identity such as a government-issued ID, proof of address (or former address), and any relevant documentation related to the unclaimed funds that help establish your connection to the funds. Where possible, we use Australia Post Digital ID as a secure online identity verification method, helping protect your information while streamlining the process.

For complex claims, additional documentation may be required, which we will guide you through.

You will be guided clearly through what is required, step by step, to ensure the best outcome possible.

Yes. Eureka Claims takes your privacy and information security seriously. Your personal information:

• Is only collected to verify your identity and entitlement

• Is shared only with authorised parties for the purpose of claim processing

• Is stored securely and handled in accordance with privacy laws

• Is deleted upon completion of your case

We never sell or misuse your information.

Personal information is required to protect the funds and ensure they are released only to the rightful owner.

Government custodians and authorised agencies are legally required to verify your identity before releasing unclaimed money. This ensures:

• Protection against identity fraud

• Funds aren't mistakenly paid to the wrong person

• Compliance with anti-fraud and verification laws

Only the minimum necessary information is requested.

We work on a contingency basis. Meaning payment is contingent on our success. Eureka Claims charges a flat 20% success-based commission, calculated only on funds successfully recovered.

There are:

• no upfront fees

• no retainers

• no hidden charges

If no money is recovered, no fee is payable.

Hourly billing would require retainers, minimum hour blocks, and payment regardless of outcome. That shifts all financial risk onto the client.

A success-based commission means:

• you don’t pay for failed attempts

• you don’t face open-ended costs

• you only pay when funds are actually recovered

This model is commonly used in professions where outcomes are uncertain and results matter more than time spent.

Yes, you absolutely can. And in some micro claims (under $500) we encourage it.

However, many records are:

• Incomplete or outdated

• Held across multiple systems

• Missing key identifying information

• Not publicly listed at all

That means you might miss entitlements, encounter mismatches in records, or face long delays from custodians who require very specific documentation. Our expertise, tools, and follow-up processes significantly increase the chance of successful recovery—especially in more complex or hidden cases.

Signing a Letter of Authority (to Act, Investigate and Release) gives us the legal permission to act and communicate to relevant custodians on your behalf in recovering your unclaimed funds. This ensures a seamless and legal recovery process.

Absolutely. You are always free to attempt a claim independently.

Many people do. Where claims often stall is when records don’t match exactly, details are missing, names are misspelled, or authorities require further verification. This is where experience, persistence, and understanding the process can make a difference.

You may also miss out on other claims because quite a few aren't listed publicly. 

We’re often asked this—and it’s a very fair question.

The short answer is: it’s about protecting you, your privacy, and the legitimacy of the process.

When someone contacts you about money you didn’t know you had, it’s understandable to be cautious. Sharing specific details too early could make our communication seem scam-like, breach privacy regulations, or imply guarantees we can't responsibly make without verifying your identity.

Here’s why we don’t provide full details upfront:

• We don’t want to appear deceptive. Releasing sensitive details before confirming who we’re speaking to may seem suspicious, even when it’s legitimate.

• We’re legally required to verify identity first. Custodians will not process claims—or confirm fund details—without proof of entitlement.

• We protect your privacy and reduce risk. Sharing specifics with the wrong person, even accidentally, could expose you to identity theft or fraud.

• We can’t guarantee ownership without verification. Public records are often vague or incomplete. Full confirmation is only possible after deeper investigation.

Once your identity is confirmed and you’ve authorised us to act, we conduct thorough searches to clarify the nature and value of the potential claim. If you prefer to search independently, we can direct you to public registers—but even there, records are often unclear or partial.

This careful, step-by-step approach protects you, the funds, and the integrity of the recovery process.

The recovery process can vary depending on the complexity of the claim and the responsiveness of the relevant agency and our client.

Eureka Claims will do everything required on our end promptly and professionally—but we are not responsible for delays caused by third-party custodians. These agencies may be:

• Inundated with claims

• Backlogged in processing

• Required to follow their own internal procedures to verify the fund

Generally, most claims take anywhere from a few weeks to several months. We keep you informed at every step of the process. In the meantime, your money remains exactly where it has always been—safe and waiting, just gathering dust.

Generally, funds can’t be recovered due to a lack of sufficient evidence proving ownership or entitlement. In these cases, additional documentation—or in rare cases, legal action—may be required.

If the funds cannot be recovered, there is no charge. Our "no win, no fee" model ensures you only pay when your claim is successful.

Once your claim is approved:

• The funds are sent to the Eureka Claims account

• You receive an invoice outlining your success-based fee

• The agreed 20% fee is deducted from the recovered amount (plus GST, if applicable)

• The remaining funds are transferred to you via your preferred method (bank transfer or cheque)

We specialise in recovering various types of unclaimed money, including:

• Dormant bank accounts

• Insurance payouts

• Refunds and overpayments

• Reimbursements and entitlements

However, there are some types of funds we may not handle. If your claim falls outside our scope, we’ll let you know during the process.

Yes, it is possible to claim unclaimed money on behalf of a deceased relative.

However, deceased estates have very strict proof of entitlement requirements. As a potential beneficiary, you’ll need to provide relevant legal documentation, such as:

• Proof of relationship

• Death certificate

• Estate/probate documentation

Our team will assist you in navigating this process.

If unclaimed funds are not pursued, they remain with the authorised custodian holding them.

These funds are:

• Kept securely and held indefinitely (gathering dust)

• Not lost or deleted

• Not available for public use unless claimed

Claiming them simply allows money that already belongs to you to be returned and put to good use.

You are under no obligation to proceed.

It depends on the custodian holding the funds and where the funds originated from.

In Australia, most unclaimed money does not automatically accrue interest while it is held. In many cases, funds are returned in the same nominal amount originally transferred.

Some custodians may pay simple interest in limited situations:

• From a specific date onward

• Under certain legislative rules

• If interest was already attached before transfer

As part of the claims process, Eureka Claims reviews the outcome issued by the custodian. Where interest should apply but has not been included, this can be queried or pursued on your behalf. While interest cannot be guaranteed, this additional review helps ensure the claim outcome is accurate and complete.

Getting started is simple:

• Fill in our enquiry form or contact us directly

• We’ll assess the potential claim and guide you through next steps

• No obligation, no upfront cost, no fee unless successful

That’s wonderful to hear—there’s plenty of money waiting to be reunited with its rightful owners.

From time to time, opportunities arise to work alongside Eureka Claims or to train as a recovery specialist. This kind of work requires:

• Attention to detail

• Patience

• Integrity

• A client-first mindset

If you’re interested in working with us or learning more:

Contact Cherrie Monarch at cherrie@eurekaclaims.com with the subject line: Join The Team and share a short intro.

Training or partnership opportunities will be offered selectively and when available.